Healthcare Professionals - The Equality Network

LGBTIQA+ Inclusion in Health Care

Take this course to learn how to provide appropriate health care to LGBTIQA+ people and help them feel safe, included and respected.

Key Outcomes

  • You’ll feel more confident when providing healthcare to LGBTIQA+ people.
  • You’ll know how to make LGBTIQA+ people feel safe, empowered and valued in healthcare.
  • You’ll understand common mistakes made in providing healthcare to LGBTIQA+ people – and how to avoid them.
  • You’ll gain greater knowledge of the language, history and culture of the LGBTIQA+ community.
  • You’ll go away with tangible tips to help you be a respectful and LGBTIQA+ inclusive healthcare professional.

Prerequisite: No prerequisite for this course.

Who Should Take This Course?

➢ healthcare organisation staff
➢ hospital nurses
➢ enrolled nurses
➢ registered nurses
➢ healthcare equipment sales representatives
➢ healthcare equipment customer support representatives
➢ Directors of Clinical Services
➢ healthcare administrative assistants
➢ healthcare improvement specialists
➢ healthcare account managers
➢ healthcare Directors of Finance
➢ healthcare document controllers
➢ healthcare nutrition advisers
➢ healthcare administrators
➢ healthcare roster managers
➢ healthcare patient care assistants
➢ healthcare quality and support coordinators
➢ healthcare administrative officers
➢ healthcare operations managers
➢ healthcare HR / P&C managers

➢ healthcare HR / P&C staff
➢ healthcare engagement officers
➢ hospital volunteers
➢ physicians
➢ allied health professionals
➢ healthcare academics
➢ healthcare researchers, incl. anthropologists, linguists, midwives
➢ healthcare caterers
➢ healthcare florists
➢ healthcare ethicists and scientists
➢ healthcare consumer advocates
➢ healthcare associations
➢ community healthcare providers
➢ medico-legal practitioners
➢ healthcare literacy advocates
➢ digital media practitioners
➢ healthcare and medical educators
➢ healthcare students
➢ public servants in Departments of Health
➢ anyone in the healthcare industry who wants to learn more about the LGBTIQA+ community

Become a LGBTIQA+ Inclusive Vendor

Let’s understand your desired learning objectives and we can tailor our course to meet them. Please book a Zoom meeting today!

Featured Reviews

The Masterclass changed my life….

I grew up in an inclusive family, and having a lesbian sister didn’t seem like anything different than a non lesbian sister…I thought my all-encompassing love and understanding of people was enough grounding for when Marriage Equality was legislated in December 2017. I was wrong. It actually worked against me because I didn’t realise that there existed such a high degree of discrimination and ignorance in our current world. I also didn’t realise that the complexities and intricacies experienced actually varied from person to person, and not all people in the LGBTI+ community were just like my sister and her friends.… The Equality Network Masterclass was an emotional personal journey which had me sitting there with a lump in my throat for most of it. For the first time, I discovered how my sister and her friends saw the world through different filters. Even when I spoke to her about the masterclass, her response was, “Yeah sis, that’s how it is.” I cried and felt like I owed her a lifetime of apologies... The Masterclass changed my life…. I highly recommend The Equality Network Inclusivity Training for those who want to be genuine in their care when working with LGBTIQA+ individuals.

Training format


  • Take the course face-to-face
  • 4 x 150 min workshops
  • 10-12 hours in total
  • 2 half days, a week apart
  • minimum of 8 to conduct course
  • interactive, engaging
  • When completed, gain ongoing access to the course content online
  • Get access to additional scheduled online support (Q&A sessions)
  • Course fee: POA

Live via Zoom

  • Take the course live via Zoom
  • 8 x 90 min workshops
  • 10-12 hours in total
  • timing negotiable
  • minimum of 6 to conduct course
  • interactive, engaging
  • When completed, gain ongoing access to the course content online
  • Get access to additional scheduled online support (Q&A sessions)
  • Course fee: POA

Course Description

☑ Take the course face-to-face, or live via Zoom
☑ Gain ongoing access to the course content
☑ Work with actual LGBTIQ+ healthcare case studies
☑ Get access to scheduled online support (Q&A sessions)
☑ Take the course over a nominal 10 hours
☑ Complete the course and become a member of The Equality Network
☑ Stay up-to-date with additional resource materials

Are you using LGBTIQ+ inclusive language in your healthcare for LGBTIQ+ people, as well as in your workplace, events or meetings? What about on your website and in your social media posts, and the emails etc you send? Are they accessible and truly inclusive for everyone? 

LGBTIQ+ awareness is crucial if you want to build a safe, inclusive space for everyone in the healthcare work you’re involved in. 

In this course, you’ll learn about the best ways to make LGBTIQ+ people feel comfortable, safe and valued as they undergo healthcare; and you’ll also learn about some of the language, history and culture of the LGBTIQ+ community. 

Here’s a more detailed breakdown of what you’ll learn:

  1. Why you’re here – benefits, objections and outcomes of being inclusive
  2. Quick test – what do you know? 
  3. Heteronormativity and healthcare
  4. The relationship between LGBTIQ+ people and healthcare – barriers
  5. Language 101 – key LGBTIQA+ terms
  6. The LGBTIQ+ acronym
  7. Pronouns – why they’re important; how to use them
  8. Terms to avoid using, and why
  9. LGBTIQ+ flags – symbolism 
  10. In the closet’ and ‘coming out’ 
  11. Where are the gay people in Victoria? How old are they and what do they earn? 
  12. How’s your gaydar?
  13. LGBTIQ+ stereotypes and their effect   
  14. Those offensive little questions
  15. Milestones in various phases of LGBTIQ+ people’s lives
  16. Taboos affecting LGBTIQ+ people in healthcare
  17. Equality, equity and liberation – an explanation
  18. Legal rights of LGBTIQ+ people 
  19. Major events in the struggle for rights – US and Australia
  20. Let’s talk straight (or not)
  21. How safe is it in various situations for LGBTIQ+ people? 
  22. Guided fantasy – walk in our shoes 
  23. Mental health statistics of LGBTIQ+ people – implications for healthcare providers
  24. What are the pressure points for your LGBTIQ+ healthcare organisation? 
  25. Sensitivities and concerns that LGBTIQ+ people may have in healthcare
  26. That first phone call from an LGBTIQ+ person enquiring about healthcare – how to respond
  27. Dealing with the politics of LGBTIQ+ people needing healthcare
  28. Protecting the legal rights of LGBTIQ+ people in healthcare
  29. What could possibly go wrong at a non-inclusive  healthcare facility?
  30. Impacts of your healthcare facility not being LGBTIQ+ inclusive
  31. Institutional barriers in healthcare for LGBTIQ+ people
  32. LGBTIQ+ health check of your healthcare website and business 
  33. Tangible tips to help you be an LGBTIQ+ inclusive healthcare facility
  34. Developing an LGBTIQ+ inclusion policy or charter 

About the trainer

Bronte Price

The person who will train you is Bronte Price (he, him), a cis gay man, who is not only a qualified trainer but who is also a registered marriage celebrant and funeral celebrant. Bronte came out as a gay man at the age of 42, having been married to a woman and having had four sons. He lives with his husband, Clint, and their rescue kelpie, Bingo.

It’s Bronte’s lived experience as both a straight man and a gay man that informs this LGBTIQA+ inclusion course. He understands the pressures on people who know they are LGBTIQA+ but can’t come out for a range of reasons; he’s experienced the stigma of being labelled ‘homosexual’ when to be so was a criminal offence; as a gay man, he’s faced harassment and discrimination from family members and in the workplace; and he continues to assist LGBTIQA+ people at end-of-life who struggle with not being able to be their authentic selves.

He’s on a mission to help healthcare professionals provide LGBTIQA+ people with rainbow options in their healthcare. As a former senior public servant, Bronte understands how to treat people with respect. He knows how to create safe spaces for LGBTIQA+ people seeking healthcare and for those who undertake his LGBTIQA+ Inclusion Training.

Get started on your journey to be a LGBTIQA+ Ally!

If you’re wanting to do the right thing in working with LGBTIQA+ people in aged care but aren’t sure of what the right thing is, or you’re worried about saying, doing or assuming the wrong thing, then this course is for you.