Transforming Inclusion: A Fast Food Success Story - The Equality Network

Transforming Inclusion: A Fast Food Success Story

Our Collaborative Journey

At The Equality Network, we thrive on creating positive change. Our recent partnership with a prominent group of fast food franchises exemplifies our commitment to fostering inclusivity. Together, we embarked on a transformative journey—one that would impact not only the workplace but also the broader community.

The Challenge

Our client, a well-known fast food chain, recognized the need for LGBTIQA+ inclusion training. They sought to empower their champions—12 passionate individuals within their organisation—to create a more welcoming and understanding environment. Several of these champions were openly LGBTIQA+, adding authenticity and depth to our collaboration.

The Solution: Scenario Training and Beyond

1. Scenario Training

Our inclusion training went beyond theory. We engaged participants in scenario-based exercises—real-world situations they might encounter in their roles. These scenarios were customised to reflect their daily responsibilities, ensuring practical relevance. From handling customer interactions to internal processes, our champions learned to navigate inclusively.

2. Process and Marketing Enhancements

But our impact extended beyond the training room. Armed with newfound insights, one of the participants—a key figure in payroll management—initiated crucial changes. They updated the payroll system to collect optional information, including pronouns, preferred names, and gender identity (beyond the binary). These enhancements rippled across the entire franchise group, fostering a more respectful and personalised experience for staff.

This organisation rolled-out of the group’s queer merchandise - keyrings, beanies, lanyards, etc - to reflect what they had learnt in the inclusion training, about simple ways to appear more inclusive to LGBTIQA+ staff and customers.

Bronte Price – Inclusion Builder The Equality Network

Unexpected Outcomes

Informed Payroll System

The updated payroll system now reflects the diverse identities of our staff. It’s not just about numbers; it’s about recognizing each individual’s humanity. By accommodating pronouns and preferred names, we honour their authentic selves.

Queer Merchandise Redesign

Another champion took the lead in revamping the group’s merchandise. Keyrings, beanies, lanyards, and more—all redesigned to align with our inclusion principles. These subtle yet powerful changes signal our commitment to being a safe space for both staff and customers.

The Movement

We invite other organisations to join us on this journey. Let’s create workplaces where everyone feels seen, respected, and celebrated. Reach out to The Equality Network for bespoke LGBTIQA+ training tailored to your unique context1. Together, we’ll build a world where diversity isn’t just a buzzword—it’s our shared reality.

Start the Conversation Today

Take the first step toward a more inclusive workplace. We will guide your team through eye-opening discussions, practical scenarios, and actionable strategies. Let’s build a culture where everyone feels valued and heard.