Terms and conditions

Table of Content

Enrolment Agreement

1. By accepting these terms the participant agrees to pay the Course fees (including GST) for the Course using the payment method selected on the enrolment form.
2. The participant accepts that they are required to pay the full amount of the Course fees before they begin the course.
3. If the participant is under 18, the parent/guardian is responsible for the payment of the Course fees.
4. The approximate duration of the Course is stated on the course page.
5. Course commencement is the date upon which we receive your course fees in full.
6. Participants are unable to graduate from their course until course fees have been paid in full.
7. The participant has read these FAQs.

Course Enrolment

1. Course enrolment is complete when the participant has been issued a username and password for online course access/or been sent course materials via another method;
2. Course duration is effective from the date eLearning access/access to materials is granted; and
3. Course commencement is effective from the date eLearning access/access to materials is granted.
4. Special offer coupon codes cannot be added to an enrolment retrospectively and must be added at the time of enrolment.
5. Course fees are non-transferable to other participants.

Course Materials, Access and Assessment

1. Course Materials are supplied in an online environment, unless otherwise stated in the course description, and are available for viewing online and may not be downloaded unless stated otherwise;
2. Copyright in the original content of the online Course Materials and all other intellectual property rights contained therein, is and remains the property of the author, Bronte Price, trading as The Equality Network. You may not reproduce, distribute or transmit in any form or by any means, including photocopying, recording or other electronic or mechanical means any part of the online Course Materials without the prior written permission of Bronte Price;
3. Course Materials, course content and assessment are subject to change;
4. Course Materials are provided online via our Learning Management System (LMS) or via alternative means. Course Materials consist of written materials, web presentations, quizzes, videos (where specified) and other learning resources. The eLearning site may occasionally be unavailable during scheduled maintenance, in which event The Equality Network will alert all participants as early as reasonably possible , to minimise disruption and inconvenience. 
5. Unit/subject codes located within our eLearning system are for internal purposes only and do not appear on Certificates and/or Statements of Results. A Certificate of Completion is provided to each participant who completes each course.  
6. Independent research beyond the Course Materials may be required to complete the assessment. Tutor support is available to help guide students through the course content and assessment only.
7. All assessment must be submitted online via the eLearning system;
8. eLearning access may be suspended after six (6) months of inactivity; and
9. Twelve (12) months’ Course Materials access, with extensions are available upon application (fees apply).

Course Withdrawal and Refunds

The Equality Network complies with Australian Consumer Law in regard to refunds. We are not required to provide a refund if you change your mind about the course that you chose to enrol into.

However, while course fees are non-refundable, participants may have extenuating circumstances that prevent them from undertaking their course. Where evidence can be successfully provided to support the participant’s circumstances, course fees may be refunded or partially refunded as per the following:

• A full refund is permitted if the enrolment is cancelled prior to the participant starting the eLearning course. The course begins the moment you click on the first component of the eLearning course. 
• No refund will be provided where a lesson, course work or assessment has been accessed, saved or submitted.

This decision of assessing the extenuating circumstances rests with The Equality Network and shall be assessed on a case by case basis.

Course Withdrawal Application

If you are having difficulties completing your course by the enrolment expiry date, a free course extension may be available. 

If you wish to transfer into another program, you may do so within 7 days of your commencement date free of charge.

Course Transfer Policy

1. Course Transfers are permitted within 48 hours of course commencement;
2. Course Transfer fees may apply and will be advised upon application.
3. If an application for a transfer is successful, participants can transfer into a course of the fee value. If the course you are transferring into is of a lesser value, a credit voucher will be issued. If the program you are transferring into is of a higher value, the difference in value will be payable;
4. A tax invoice for the transfer fee and any outstanding balance will be issued and payable upon approval of the course transfer;
5. Participants will not be eligible for a course transfer after 48 hours;
6. Only one (1) transfer is available;
7. No further discounts will apply to the course transferred into; and
8. No work/assessment has been saved or submitted.

Application Process

1. Course Transfer applications will be processed in accordance with The Equality Network’s Course Transfer Policy.
2. Processing time for course transfers is up to 7 days once the request has been lodged to The Equality Network.
3. Credit vouchers/tax invoices will be issued within 24 hours if there is a difference in the value of the current and prospective course. Administration fees apply.

Credit Voucher/Coupon Code Policy

All credit vouchers/discount coupons have the following conditions of use:

1. Not redeemable for cash; not transferable to another person(s)
2. Valid for one (1) use only;
3. Not valid with any other offer/gift voucher/coupon code;
4. The coupon code must be entered at the time of enrolment/course commencement; discount cannot be applied at a later date.
5. Coupons/vouchers cannot be used to order printed materials; and
6. A coupon code can only be used in the time frame specified in the special offer.

Confidentiality and Privacy Policy

The Equality Network abides by Australian Privacy Principles.

We will make reasonable efforts to keep any such information that we have about you secure and to ensure that any of our employees or agents who have access to information about you do not make any unauthorised use, modification, reproduction or disclosure of that information.

We will only disclose information that we have about you:

1. to the extent specifically required by law; or
2. for the purposes of this agreement (including disclosing information in connection with any query or claim)

Information provided by you is considered confidential and will not be divulged to any third party, nor will it be sold.

Upon enrolment into the course, you authorise The Equality Network to use the content from your emails in our marketing materials and on our website testimonials page, as well as send you a monthly newsletter. Your identity will never be revealed. However, we will use your surname, initials and your City. Please be assured that we respect your privacy and only comments related to course outcomes and student experiences will be mentioned.

The Equality Network Code of Practice

The Equality Network has responsibilities to you as a participant to provide you with a quality of service that will assist you as much as possible in attaining your certificate of completion. We undertake to abide by all our policies and procedures.

The Equality Network agrees to:

1. Provide a tax invoice;
2. Provide login details to access the online Course Materials (or alternative access) and mark assessments and provide feedback where applicable on submitted assessment tasks;
3. Provide unlimited support via email throughout the Course duration or enrolment;
4. Issue a Certificate upon satisfactory completion of the course (if applicable). Certificates (electronic) will be issued within 48 hours of completion of the course.

Student Obligations

Participants with The Equality Network are required to:

1. Ensure that all the information provided to The Equality Network is accurate;
2. Notify The Equality Network of any contact changes (email, telephone, address etc);
3. Advise The Equality Network of any difficulties or problems they may experience with The Equality Network staff, procedures or training;
4. Achieve satisfactory progress with their studies through participation and completion of assessments;
5. In your interaction with administrative staff, learning consultants and learning support (including, but not limited to telephone calls, emails and instant chats) you agree to conduct yourself civilly and respectfully at all times. As a customer or participant of The Equality Network you agree that you shall not, under any circumstances, use abusive language or harass staff. The Equality Network reserves the right to determine, at its sole discretion, what constitutes abusive language and harassment, and where that has occurred; and may, partially or completely, deny service to any infringing party.

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Privacy Policy

The Equality Network is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure, and dispose of your Personal Information.

A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au

What is Personal Information and why do we collect it?

Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include names, addresses, email addresses, phone, and facsimile numbers.

This Personal Information is obtained in many ways including [interviews, correspondence, by telephone and facsimile, by email, via our website www.theequalitynetwork.com.au, from your website, from media and publications, from other publicly available sources, from cookies, and from third parties. We don’t guarantee website links or the policy of authorized third parties.

We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients, and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.

When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address, and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

If you request a password reset, your IP address will be included in the reset email.

How long do we retain your data?

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profiles. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights do you have over your data?

If you have an account on this site or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Sensitive Information

Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union, or other professional body, criminal record or health information.

Sensitive information will be used by us only:

• For the primary purpose for which it was obtained
• For a secondary purpose that is directly related to the primary purpose
• With your consent; or where required or authorized by law.

Third Parties

Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances, we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

Disclosure of Personal Information

Your Personal Information may be disclosed in a number of circumstances including the following:

• Third parties where you consent to the use or disclosure; and
• Where required or authorized by law.

Security of Personal Information

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification, or disclosure.

When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.

Access to your Personal Information

You may access the Personal Information we hold about you and update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.

The Equality Network will not charge any fee for your access request but may charge an administrative fee for providing a copy of your Personal Information.

In order to protect your Personal Information, we may require identification from you before releasing the requested information.

Maintaining the Quality of your Personal Information

It is important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete, and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

Policy Updates

This Policy may change from time to time and is available on our website.

Privacy Policy Complaints and Enquiries

If you have any queries or complaints about our Privacy Policy please contact us at: 

e: yes@theequalitynetwork.com.au; m: 0410 456 327 

Sensitive Information

Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union, or other professional body, criminal record or health information.

Sensitive information will be used by us only:

• For the primary purpose for which it was obtained
• For a secondary purpose that is directly related to the primary purpose
• With your consent; or where required or authorized by law.

Third Parties

Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances, we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

Disclosure of Personal Information

Your Personal Information may be disclosed in a number of circumstances including the following:

• Third parties where you consent to the use or disclosure; and
• Where required or authorized by law.

Security of Personal Information

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification, or disclosure.

When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.

Access to your Personal Information

You may access the Personal Information we hold about you and update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.

The Equality Network will not charge any fee for your access request but may charge an administrative fee for providing a copy of your Personal Information.

In order to protect your Personal Information, we may require identification from you before releasing the requested information.

Maintaining the Quality of your Personal Information

It is important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete, and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

Policy Updates

This Policy may change from time to time and is available on our website.

Privacy Policy Complaints and Enquiries

If you have any queries or complaints about our Privacy Policy, please contact us at:

E-mail: yes@theequalitynetwork.com.au

Mobile: 0410 456 327

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